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Returns Policy

If unfortunately you receive an item from us that you are unsatisfied with or believe that an item is missing from your delivery, please report this to our Customer Services team within 14 Days of receiving your goods. In this scenario we can normally issue a credit or replacement item straight away.

Any claims for damages require photographic evidence to be sent by email to sales@keycraftuk.com. This allows us to underpin any issues within our manufacturer or warehouse. Any claims made without photographic evidence, particularly after 14 days, unfortunately cannot be accepted.

If goods are sent correctly and in the expected condition, however are not what you expected, these goods can still be returned. In this situation, please send the unwanted goods back to us in full pack quantity and in resalable condition and a credit will then be raised when we receive the goods. Please note, in this circumstance we will not cover postage charges.

For any returns queries please contact our Customer Services on 01779 478078 or email us at sales@keycraftuk.com where we will be happy to help you!

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