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Delivery Information

Same Day Dispatch

All orders received before 1pm are dispatched the same day. All orders before 2pm can be dispatched the same day, although depending on demand we recommend contacting us to find out if your order will be delivered the next day. 

In the run up to a bank holiday, orders may take longer to dispatch due to high demand.

Next Day Delivery

Most customers in the UK receive their order the following day after dispatch apart from those located in the Scottish Highlands or Offshore.

Delivery Service Times - UK & Europe

  • Zone 1: UK Mainland - 1 day.
  • Zone 2: UK Islands & Northern Ireland - 2 to 3 days.
  • Zone 3: Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark & Republic of Ireland - 3 to 4 days.
  • Zone 4: Czech Republic, Slovakia, Spain & Sweden - 4 to 5 days.
  • Zone 5: Italy- 4-5 days.
  • Zone 6: Switzerland, Croatia, Estonia, Finland, Hungary, Poland, Portugal & Slovenia - 5 to 6 days.
  • Zone 7: Bosnia, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia and all other countries worldwide - Please ask.

Carriage Terms - UK & Europe

  • Mainland UK: Orders over £150.00 goods value will be sent carriage paid. Part carriage of £7.50 is charged on goods value under £150.00.
  • Offshore UK (Jersey, Guernsey, Isle of Wight, Isle of Man, Northern Ireland and Scottish Isles): Orders over £250.00 goods value will be sent carriage paid. Part carriage of £15.00 is charged on goods value under £250.00.
  • Northern Ireland: Orders over £250.00 goods value will be sent carriage paid. Part carriage of £15.00 is charged on goods value under £250.00.
  • Other Countries: Please contact us for a quote, telephone +44 (0) 1779 478078 or email: sales@keycraftglobal.com

All first orders will be on a pro-forma basis. Once you have applied for a credit account, terms will be 30 days from invoice date.

Delivery/ Carriage for America

Standard shipment terms are FOB Charleston, South Caroline. $300 orders or above qualify for free freight in the lower forty-states. Keycraft offers free freight (FFA) programs, which are based on certain order volumes and on-time payment, will result in write-off of freight billed. Free freight terms must be approved at time of order entry. Free freight terms are subject to change throughout the year. Order below $300, are subject to collect freight from our DC in Charleston, South Carolina and additional handling fees. 

Delivery/ Carriage for Australia

Australia-wide, free freight for all orders over $500. 

Please download our catalogue to learn more about freight costs and delivery times for your area/country. 

FREE ON BOARD (FOB)

Our products are available via FOB, contact us to find out more.

DROP SHIP SERVICE

We can provide a drop ship service on specific lines. This service is based on criteria which must be met by the customer. Contact us to learn more.

WAREHOUSE CLOSURE FOR NEW WMS SYSTEM

Our UK/Europe warehouse will close on Wednesday 8th and Thursday 9th of September 2021. Please order on or before Monday 6th September to ensure delivery before the weekend. Please get in touch with our team if you have any queries. We are always here to support our customers. Learn more

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